Terms and Conditions egame99

1. Introduction

Welcome to egame99, an online betting platform operating under international licensing. These Terms and Conditions constitute a valid and binding agreement between you as the user and egame99 as the platform operator.

By registering an account, accessing the egame99 website, or using any of the services provided, you are deemed to have read, understood and agreed to be bound by all provisions contained in this Terms and Conditions document, including the Privacy Policy and Responsible Gambling Policy which form part of this agreement.

If you do not agree with any part of these terms, you are requested not to proceed with registration or use of the egame99 platform. We recommend that you keep a copy of this document for your personal reference.

2. User Eligibility

Use of the egame99 platform is limited to individuals who meet the following eligibility requirements. egame99 reserves the right to refuse or cancel the registration of any user who does not meet these requirements.

Age Requirement

You must be 21 years of age or above to register and use egame99 services. This age limit is strictly observed and is an absolute condition of membership. egame99 reserves the right to request proof of age at any time, and any account found to be registered under the name of an underage individual will be terminated immediately with the full balance returned to the original payment method.

Other Requirements

• You must register as a private individual and not in the capacity of a business entity or company.
• You may not register more than one personal account on the egame99 platform.
• Users who have previously been subject to a restriction or self-exclusion are not permitted to register a new account for the duration that the restriction remains in effect.
• You are responsible for ensuring that participation in online betting is lawful under the laws of your jurisdiction.
• egame99 employees, its affiliates, partners and their immediate family members are not eligible to participate in real-money games.

3. Account Registration

Every egame99 user is required to have one validly registered account. The registration process requires you to provide accurate, complete and current information.

Registration Information

When registering, you are required to provide the following information correctly and accurately:

• Full name as stated on your identity card (MyKad) or passport.
• Identity card (MyKad) number or valid passport number.
• An active and reachable email address.
• A Malaysian mobile phone number registered in your name.
• Date of birth for age verification purposes.

One Account Per User

egame99 strictly enforces a one account per user policy. Registering more than one account, whether using the same or different information, is a violation of these terms. If multiple accounts are detected, egame99 reserves the right to close all such accounts and forfeit any related balances or bonuses.

Password Security

You are fully responsible for maintaining the confidentiality of your egame99 account password. Do not share your login details with anyone. egame99 will never ask for your password via email, live chat or phone. Any activity that occurs under your account is deemed to have been authorised by you unless you report otherwise to us immediately.

4. Deposits and Payment Methods

egame99 supports a range of local and international payment methods to facilitate the deposit process for Malaysian players. All transactions are processed securely using the latest encryption technology.

Accepted Payment Methods

The egame99 platform accepts deposits via the following methods:

• Touch 'n Go eWallet
• DuitNow (including DuitNow QR and direct transfer)
• Online banking via FPX (Maybank, CIMB, Public Bank, Hong Leong Bank, RHB Bank and others)
• ShopeePay
• Cryptocurrency: USDT, BTC and ETH

Deposit Limits

The minimum deposit amount per transaction is RM20, regardless of the payment method chosen. There is no maximum deposit limit set, however egame99 reserves the right to request additional verification for deposits exceeding a certain amount in line with anti-money laundering policy.

Third-Party Deposits

Deposits via third-party accounts — that is, accounts not in the name of the registered egame99 account holder — are prohibited. egame99 reserves the right to hold funds and request verification if the source of a deposit is in doubt.

5. Withdrawals

Users may submit a withdrawal request at any time, subject to complete account verification and compliance with all related wagering requirements.

Withdrawal Limits

The minimum withdrawal amount per transaction is RM50. Withdrawals will be processed via the same payment method as the last deposit, in line with anti-money laundering policy.

Processing Time

egame99 aims to process all withdrawal requests within 1 hour from the time the request is received. However, certain withdrawals may require more time if additional security checks or document verification are needed.

Withdrawal Conditions

• Your account must have completed the full identity verification process before your first withdrawal is approved.
• Any outstanding bonus-related wagering requirements must be fulfilled before the bonus balance can be withdrawn.
• egame99 reserves the right to reject withdrawal requests if there is evidence of fraudulent activity or bonus abuse.
• Withdrawals derived solely from bonuses without meaningful betting activity may be declined at egame99's discretion.

6. Bonuses and Promotions

egame99 offers a range of bonuses and promotions to new and existing players. Each bonus is subject to specific conditions that must be met before any withdrawal can be made.

Welcome Bonus

New players are eligible for a welcome bonus of 150% on their first deposit, up to a maximum of RM500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any withdrawal from the bonus portion is allowed.

For example: if you deposit RM100, you will receive a bonus of RM150, making your total balance RM250. The wagering requirement is RM150 × 25 = RM3,750 before the bonus portion can be withdrawn. For a deposit of RM800, the bonus received is RM500 (maximum cap), making the balance RM1,300. The wagering requirement is RM500 × 25 = RM12,500.

VIP Programme

egame99 has five VIP tiers that offer weekly cashback rewards to loyal members. The tiers and cashback rates are as follows:

• 🥉 Bronze — weekly cashback up to 0.2%
• 🥈 Silver — weekly cashback up to 0.5%
• 🥇 Gold — weekly cashback up to 0.7%
• 💎 Platinum — weekly cashback up to 1.0%
• 👑 Diamond — weekly cashback up to 1.2%

Advancement to a higher VIP tier depends on your activity and betting volume over time. Further details about the VIP programme are available through customer support.

General Bonus Terms

• Only one welcome bonus is allowed per user and per household.
• Bonuses are non-transferable and have no cash value.
• egame99 reserves the right to modify, suspend or terminate any promotion at any time.
• Bonus abuse or any attempt to manipulate the system will result in bonus cancellation and account termination.

7. Game Rules

All games available on egame99 — including slots, live casino, sportsbook, blackjack, arcade games and others — are subject to the respective game rules set by the relevant game providers.

Game Results

The results of all games are final once a round has ended. egame99 cannot alter the results of completed games. Should a technical fault occur during an active game, affected bets will be voided and funds returned.

Sports Betting

Odds for sports betting are subject to change up until the moment a bet is accepted. egame99 reserves the right to void or adjust bets in the event of an error in odds setting, inaccurate event information, or a postponed or cancelled event, in accordance with the applicable sports betting rules.

RTP Requirements

All slot games and casino games provided by egame99 operate on a certified, independently audited random number generator (RNG) to ensure fair play. General RTP values can be found in the information section of each respective game.

8. Prohibited User Conduct

egame99 users are required to act honestly and responsibly at all times. The following activities are strictly prohibited and may result in immediate account termination:

• Identity fraud or providing false information during registration or verification.
• Using third-party software, bots, or any automation tools to gain an advantage in games.
• Betting strategies designed to abuse bonuses or egame99's promotional systems.
• Attempts at money laundering or using the platform for illegal financial activities.
• Colluding with or sharing an account with other users.
• Threats, intimidation, or unlawful behaviour directed at egame99 staff.
• Accessing the platform using a VPN or proxy to circumvent geolocation restrictions or account policies.

9. Account Termination and Suspension

egame99 reserves the right, at its sole discretion, to suspend, restrict or terminate the account of any user at any time where there is evidence of a breach of these Terms and Conditions.

Account Closure by User

You may close your egame99 account at any time by contacting our customer support team via live chat or email. Any valid balance in your account at the time of closure will be processed for withdrawal once all applicable wagering requirements have been met and identity verification has been completed.

Self-Exclusion

Players who feel they need a break from gambling may apply for self-exclusion through customer support. During the self-exclusion period, the account will be suspended and you will not be able to access or use egame99's services. Contact our support team for more information about this option.

10. Limitation of Liability and Disclaimer

egame99 provides its platform "as is" and makes no express or implied warranties regarding the accuracy, continuous availability or suitability of the platform for any particular purpose.

Limitation of Responsibility

• egame99 is not liable for any losses arising from service interruptions, technical failures or events beyond our control (force majeure).
• egame99 is not responsible for betting decisions made by users while under the influence of alcohol, drugs or in a state of emotional distress.
• Participation in betting carries financial risk. You acknowledge that gambling can result in financial loss and addiction.

Applicable Law

These Terms and Conditions are governed by the laws under the jurisdiction of egame99's licensing authority. Any dispute that cannot be resolved through discussion will be referred to an arbitration body recognised by the relevant licensing authority.

11. Amendments to Terms and Conditions

egame99 reserves the right to change, add to or amend any part of these Terms and Conditions at any time. Material amendments will be communicated to users via their registered email or through a notice displayed on the egame99 website at least seven days before taking effect, except in urgent circumstances.

Continued use of the egame99 platform after the effective date of any amendment is considered your acceptance of the revised terms. You are encouraged to review this page from time to time to ensure you remain aware of the latest terms in effect.