Privacy Policy egame99

1. Introduction

This Privacy Policy is published by egame99 ("we", "platform" or "egame99") to explain our commitment to protecting users' personal information. When you register an account, use our services, or interact with the egame99 website, you agree to the data handling practices described in this document.

egame99 operates under international licensing and complies with strict data protection standards. We believe transparency is the foundation of trust, which is why we inform users about every aspect of how your data is handled — from the point of collection through to deletion.

2. Data We Collect

egame99 collects your personal information through several means — directly through registration forms and use of services, and automatically through standard tracking technologies used by most online platforms.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or other official documents
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Payment account information including the e-wallet owner's name and banking details required for transaction processing
• Password created during registration — stored in hashed form and cannot be accessed by our staff
• Any correspondence with our customer support team

Information collected automatically:

• IP address and general IP-based location information
• Device type, operating system and web browser version
• Session data including time spent on the platform, pages visited and in-game actions
• Deposit and withdrawal transaction records
• Account activity logs for security and audit purposes

3. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. egame99 does not use user data for third-party marketing without your explicit consent.

• Identity verification: Ensuring every user meets the minimum age requirement of 21 years and that accounts are not misused by ineligible parties
• Transaction processing: Completing deposits and withdrawals accurately and securely through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Account management: Providing access to platform features, managing account balances and recording betting history
• Customer support: Enabling our team to provide effective assistance via live chat and email in Malay and English
• Platform security: Detecting fraud attempts, suspicious account activity and cybersecurity threats
• Legal compliance: Meeting international licensing and compliance obligations including Anti-Money Laundering (AML) requirements
• Service improvement: Analysing usage patterns to continuously improve platform quality

4. Data Storage and Security

User data security is egame99's highest priority. All personal information is stored on servers protected by the latest industry security standards.

• All data transmitted between your device and egame99's servers is protected with 256-bit SSL/TLS encryption
• Passwords are stored using cryptographic hashing — no one at egame99 has access to your original password
• Access to the user database is restricted to authorised staff only and is fully logged for internal audit
• Active monitoring systems run continuously to detect and respond to any security threats
• Data backups are performed regularly at redundant data centres to ensure continuity of service

Your personal data will be retained for as long as your account is active, or for the period required to fulfil legal and licensing obligations. Once that period ends, data will be securely deleted in accordance with established procedures.

5. Data Sharing with Third Parties

egame99 does not share users' personal information broadly. However, there are limited situations where data sharing is necessary and legally justified.

• Payment processors: Payment service providers such as e-wallet processors and banking gateways require minimum transaction information to complete your deposits and withdrawals
• Platform service providers: Technical partners providing gaming infrastructure, identity verification systems and customer support services are bound by strict confidentiality agreements with egame99
• Legal requirements: egame99 will disclose information to competent authorities when required by court order, financial crime investigation or binding licensing obligations
• Fraud prevention: In cases involving fraudulent activity, money laundering or threats to other users' safety, relevant information may be shared with competent agencies

In all of the above situations, only information that is strictly necessary will be shared, and recipients are subject to data protection obligations equivalent to egame99's standards.

6. Cookies and Tracking Technology

egame99 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Required to maintain your login status during an active session and to ensure transaction security
• Preference cookies: Store settings such as language preference and display configuration for your convenience
• Analytics cookies: Collect aggregated and anonymous usage data to help us understand navigation patterns and improve the platform
• Security cookies: Used to identify your device in order to detect unauthorised access attempts and protect your account

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the full functionality of the egame99 platform, particularly in relation to session verification and account security.

7. Your Rights as a User

As an egame99 user, you have certain rights regarding your personal information. We are committed to making it straightforward for you to exercise these rights.

• Right of access: You may request a copy of the personal information we hold about you at any time
• Right of rectification: If your information is inaccurate or out of date, you have the right to ask us to update it promptly
• Right of erasure: You may request deletion of your account and personal data, subject to legal retention obligations binding on us
• Right to restriction of processing: In certain circumstances, you may ask us to limit how we process your data
• Right to data portability: You have the right to receive your data in a machine-readable format to facilitate transfer to another service
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing communications

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable period in accordance with applicable legal obligations.

8. Protection of Underage Users

During the registration process, we request date of birth information and may carry out age verification checks. If we find or become aware that personal data of an individual under 21 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account without further notice.

Parents or guardians who are concerned that their child may have registered or used the egame99 platform are encouraged to contact our support team immediately. egame99 takes this social responsibility seriously and will cooperate fully to address any related issues.

9. Changes to This Privacy Policy

egame99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or technological developments. Any significant changes will be communicated to users via an in-platform notice or email to their registered address.

The "Last updated" date at the top of this document will always reflect the most recent version. We encourage users to review this page periodically to stay informed about how we handle your information.

Continued use of the egame99 platform after any changes to this policy will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to stop using the platform and request account closure.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, the egame99 team is ready to assist through the following channels:

• Live chat: Available 24/7 directly on the egame99 platform, with responses in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries fully and within a reasonable time. Our 24/7 support ensures you do not have to wait long for the clarification or assistance you need.